To all my customers throughout the world,
Thank you to all of the customers who
continue to visit YUKIMONO store and purchase Japanese bonsai pots even in
this tough time.
We would like to inform you about the
current shipping situation.
Though we still ship to various countries
by Japan Post, UPS and other carriers, recently they are running very slowly and significant delays
occur by the reduction of flights due to the COVID-19 pandemic.
According to Japan Post, for the parcels to
the US and other countries, it takes more than 2~3 weeks to load onto the
flights in Japan currently.
Some orders to the US and Canada, which we
have shipped by the middle of April have still been waiting for loading as well
and their tracking info hasn’t been updated. (They still keep showing
“Posting/collection” status.)
Even worse still, we are afraid there is a
possibility that the JP parcels to the US are returned because Japan Post has
stopped the acceptance of international mail items to the US since the 23 of
April.
We still accept all orders and try to ship
by various carriers, however, the delivery will take much longer than usual and
the delivery schedule will be unpredictable. These circumstances are beyond our
control.
We are sorry for this situation and the
inconvenience it may be causing anyone.
We thank you very much for your understanding,
patience, and kind indulgence during these difficult times.
We will inform you as soon as we get any new information.
Best regards,
Yukiko Kasai
YUKIMONO
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